333ok Privacy Policy

1.1 Information Provided at Registration

When you create an account at 333ok, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, or Upay number)

1.2 Automatically Collected Information

Certain information is collected automatically while you use our site, such as:

• IP address and device type
• Browser and operating system information
• Logs of your activity on the site (login times, betting history)
• Cookies and session data

1.3 Identity Verification Information

For withdrawals above a certain amount or for security purposes, we may request a copy of your identity document (national ID card or passport). This information is used solely for verification and is stored on secure servers.

2.1 To Provide Services

Your information is primarily used to keep 333ok services running. This includes creating and managing accounts, processing deposits and withdrawals (via bKash, Nagad, Rocket, and Upay), and providing support through live chat and email.

2.2 Security and Fraud Prevention

We analyse information to keep your account and financial transactions secure. If any suspicious activity is detected, we notify you directly and take the necessary steps.

2.3 Communication and Promotions

We send important account-related messages to your mobile number or email. If you do not wish to receive promotional messages, you can cancel your subscription from your account settings.

2.4 Site Improvement

We analyse statistical data to understand the user experience. This analysis is entirely anonymous and is not used to identify any individual.

3.1 Encryption and Security Measures

333ok uses SSL (Secure Sockets Layer) encryption technology. This means every piece of data exchanged between your browser and our servers is encrypted. Passwords are never stored directly — only their hash is kept.

3.2 Retention Period

Information is retained for the entire duration your account is active and, after account closure, for as long as required to meet legal obligations. Once that period ends, information is securely deleted or anonymised.

3.3 Internal Access Controls

Only authorised staff may access your information for specific purposes. A log is kept of every access and is reviewed regularly.

4.1 Payment Processors

Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organisations have their own privacy policies.

4.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe receive only the minimum information required to operate games. Under no circumstances do these providers receive your full identity or financial details.

4.3 Legal Obligations

Information may be disclosed to authorities when required by a court order or legal process. In such cases, we will make every effort to notify you in advance to the extent permitted by law.

4.4 No Sale of Data

333ok never sells, rents, or transfers your personal information to third parties for commercial purposes. This is an absolute policy that does not change.

5.1 What Cookies Are and Why They Are Used

Cookies are small files stored in your browser. 333ok uses cookies for the following reasons:

• Session cookies: to maintain login status and manage game sessions
• Preference cookies: to remember language, theme, and other personal preferences
• Analytics cookies: to understand which parts of the site are used most

5.2 Managing Cookies

You can block or delete cookies through your browser settings. However, please note that disabling necessary cookies may cause some site functions to stop working properly.

6.1 Right to Know

You can find out at any time what information we hold about you. Once a request is submitted, we will provide full details within 30 business days.

6.2 Right to Correct Information

If any of your information is incorrect or outdated, you can update it through your account settings or directly through our support team.

6.3 Account Closure and Request to Delete Information

You may permanently close your account at any time. Information that does not need to be retained beyond legal obligations will be deleted within a specified period after your request.

6.4 Information in the Context of Responsible Gaming

Your account information is used to enable the self-exclusion and limit-setting features described in our Responsible Gaming guidelines. In this case, information is processed for your protection.

333ok strictly does not provide services to anyone under the age of 21. Age is verified at registration and identity documents may be requested if there is any doubt. If we become aware that information from a minor has been collected by mistake, that account is immediately closed and the information is deleted.

If a parent or guardian believes their child is using our site, please contact our support team immediately.

333ok may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance via your registered mobile number or email. Continued use of the site after changes have been made will indicate your agreement to the updated policy.

To learn more about our site's services, payment methods, or other terms, visit our About Us page, which provides a brief introduction to how 333ok operates.

If you have any questions or concerns about this Privacy Policy, or if you wish to make a request regarding your information, please contact us through any of the following channels:

• Live Chat: Chat with us directly 24/7 from any page on the site (in Bengali and English)
• Email: [email protected]

We generally respond within business days. For urgent data protection matters, contacting us via live chat is the fastest option. For general questions, our FAQ section may also have the answers you need.